Thank you for choosing KissHuts! This Shipping Policy provides details on our order processing, shipping methods, estimated delivery times, and related costs.

Order Processing Time

• All orders are typically processed and prepared for shipment within 3 to 5 business days after placement. Business days are Monday through Friday, excluding public holidays.
• During peak promotional periods or under special circumstances, order processing times may be slightly extended.

Shipping Destinations

• We are committed to serving customers globally and offer international shipping. For a specific list of countries/regions we ship to, please check during the checkout process or contact our customer service.

Shipping Warehouses

• To deliver your items more quickly and efficiently, your order may be shipped from our warehouses located in different countries, primarily in China, Vietnam, and Thailand.
• Consequently, if you order multiple items, they may be packaged separately and shipped from different warehouses, potentially resulting in different delivery times for items within the same order.

Shipping Methods & Carriers

• We partner with various reliable international carriers to ensure the safe delivery of your package. We select the most suitable carrier based on your shipping address and package details.

Estimated Delivery Time

• Order processing time (3-5 business days) is not included in the shipping time.
• Once a package ships from our warehouse, approximately 90% of orders are successfully delivered to customers within 15 days.
• Please note that this 15-day timeframe is an estimate based on historical data and not an absolute guarantee. Actual delivery times can vary due to several factors, including but not limited to:
  • Geographical location of the delivery address
  • Efficiency of the destination country's customs clearance process
  • Operational performance of the shipping carrier
  • Public holidays or force majeure events (e.g., extreme weather, pandemics)
• While we strive for prompt delivery, we recommend allowing some buffer time for potential delays. Generally, transit times for most international orders may fluctuate between 7 and 20 business days.

Shipping Cost Calculation

• Shipping costs are automatically calculated and displayed on the checkout page based on your delivery address, order total, package weight, and the shipping method selected (if options are provided).
• We may occasionally offer promotional shipping rates, such as free shipping on orders over a certain amount. Please refer to website announcements for current offers.

Order Tracking

• Once your order has shipped, we will send you a shipping confirmation email containing one or more tracking numbers and links to track your package. You can use the tracking number(s) on the carrier's official website to check the latest status of your shipment.
• Please allow 24-48 hours after shipment for tracking information to become active and update.

Customs, Duties, Taxes, and Import Fees

• For international orders, packages may be subject to customs duties, import taxes, Value Added Tax (VAT), or other customs-related fees upon arrival in the destination country/region.
• These charges are the responsibility of the recipient (you). KissHuts is not responsible for these additional charges, nor can we predict their specific amounts.
• Customs policies vary widely from country to country; we recommend contacting your local customs office for ¹  further information before placing your order.
  

  Incorrect Address or Undeliverable Packages

  • Please ensure you provide a complete and accurate shipping address (including postal code and contact phone number) when placing your order.
  • If a package is returned to us or deemed undeliverable due to an incorrect or incomplete address provided by you, or if the recipient is unreachable, any additional costs incurred (such as reshipment fees) may be your responsibility.

  Lost or Damaged Packages

  • If your package is lost in transit, please contact us promptly at service@kisshut.com with your order number and tracking information. We will assist you in liaising with the carrier.
  • If your package arrives with visible external damage, please take photos as evidence upon receipt and inspect the contents. If the items inside are damaged, please contact us as soon as possible (preferably within 48 hours of receipt) at service@kisshut.com, providing your order number, a description of the damage, and clear photographs.

  Contact Us

  • If you have any questions regarding our Shipping Policy or the status of your order's shipment, please feel free to contact our customer service team via email: service@kisshut.com.